Refund & Dispute Policy

1. Who issues refunds

Pixels Panel is operated in association with AL-RAWADA BUILDERS & DEVELOPERS, which holds the payment gateway merchant account and is the merchant of record for every purchase made on this website. All refunds are reviewed and issued through that account.

2. Refund eligibility

A refund request is accepted for review in the following situations:

• The order was never started and no quantity was delivered
• Delivery stopped permanently below the purchased quantity and a refill is not possible
• The same order was charged twice because of a technical fault on our side
• A wallet top-up was charged by the payment gateway but never credited to your wallet
• The service you purchased became unavailable before delivery began

3. Non-refundable situations

We cannot refund an order in the following cases:

• The order was delivered as described on the service page
• The link submitted was incorrect, private, deleted, restricted or region-blocked
• The destination account or content was changed, hidden or removed during delivery
• A drop in count occurred after the refill guarantee window stated on the service page expired
• The request was made more than 30 days after the order date
• The order was placed in breach of the Terms of Service

4. Partially completed orders

When delivery has started but stopped short of the purchased quantity, the delivered portion is charged and only the undelivered portion is returned. The undelivered value is calculated as (remaining quantity ÷ 1,000 × the rate charged for that order) and is credited to your Pixels Panel wallet.

5. Failed or undelivered services

If nothing was delivered, the full amount charged for the order is returned. Where a refill is available for the service, a free refill is attempted first; if the refill cannot be completed, the undelivered value is refunded.

6. Duplicate payments

If the payment gateway charged you twice for the same top-up or order, email billing@pixelspanel.com with both payment references. Confirmed duplicate charges are returned in full — to your wallet immediately on approval, or to the original payment method if you request that.

7. How to submit a dispute or refund request

Open a support ticket from your dashboard, or email support@pixelspanel.com (payment issues: billing@pixelspanel.com). Please include:

• Your account email
• The order number, or the payment reference for a top-up
• The service purchased and the link submitted
• The date and amount charged
• A short description of the problem and screenshots where relevant

8. Review process

Requests are acknowledged within 1 business day during support hours (Monday – Saturday, 9:00 AM – 9:00 PM (PKT)). We compare the order record, the provider delivery log and the start/remaining counts, and we may ask for one clarifying screenshot. The outcome and the reason for it are sent to you in writing.

9. Refund processing and timeframes

Approved refunds are credited to your Pixels Panel wallet balance immediately, where they can be spent on any service. If you ask for the money to be returned to your original payment method instead, it is submitted through the same payment channel used for the purchase within 3 business days of approval and typically appears within 5–10 business days, depending on your bank or payment provider. We cannot refund to a different card, account or wallet, and we cannot control the bank's own posting time.

10. Chargebacks

Please contact us before opening a dispute with your bank or card issuer — most issues are resolved within one business day. Accounts with an unresolved chargeback may be suspended until the dispute is closed.