Support Policy
Last updated: November 2026
This Support Policy explains how to contact PixelsPanel and what you can expect when you ask for help.
1. How to contact us
- Support Ticket: log in to your account and open the Support Ticket section. This is the fastest way to get help with an order or payment.
- Email: help@pixelspanel.com
- Phone: +92 344 6829292
For order or payment problems, please use a support ticket so that your details stay in one place.
2. Support hours
Our support team is available [write your support days and hours, for example: Monday to Saturday, 10:00 AM to 8:00 PM Pakistan time]. Messages sent outside these hours will be answered when we are back.
3. Response time
We aim to reply to tickets within [write a realistic time, for example: 24 hours]. Response time may be longer during busy periods or holidays. Please do not open multiple tickets for the same issue, as this can slow down the reply.
4. What to include in your ticket
To help us solve your issue faster, please include:
- Your order ID (for order problems).
- The link or username you used in the order.
- Your payment details and transaction reference (for payment problems), with a screenshot if possible.
- A clear description of the problem.
Never send your password, verification codes or full card details in a ticket or email.
5. Order support
- Please wait until the stated start time and processing time of the service has passed before opening a ticket about a delayed order.
- Refills, cancellations and refunds are handled only for services where this is stated in the service description.
- Orders with a wrong link, a private account, a deleted post, or a changed username are not eligible for a refund.
- Drop, delivery speed and start time are estimates, and we cannot guarantee exact results.
6. Payment support
- After sending a payment, add the transaction reference in your ticket if your payment does not appear in your balance.
- Manual payments are checked and approved by our team, which may take some time.
- Please check the payment details carefully before sending money. We cannot recover payments sent to a wrong account or with wrong details.
7. What we cannot help with
We cannot help with:
- Actions taken by a social media platform against your account.
- Results such as engagement, sales, ranking or monetization approval.
- Accounts, posts or links that are private, deleted or changed during an order.
- Requests that break our Terms and Conditions.
8. Respectful communication
Please be polite when contacting us. We may close tickets or suspend accounts that include abuse, threats or spam.
9. Account security
Our team will never ask for your password or verification codes. If someone asks for them in our name, do not share them, and report it to us immediately.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its updated date.
11. Contact us
PixelsPanel
Office # 17-18, 2nd floor, Plot # 08, Pakland Business Centre, 8 Markaz, I-8 Markaz, Islamabad, 44790, Pakistan
Email: help@pixelspanel.com
Phone: +92 344 6829292
